Answered By: Robert Sebek Last Updated: Aug 29, 2020 Views: 376
Newman Library is open to patrons and is providing in-person services. However, to reduce the amount of time patrons have to spend at our service point, we recommend that you use the Online payment method, or send in your checks or money orders by mail, as indicated below.
If fines have not been sent to the Bursar's Office, they can be paid at the Services Desk on the second floor of Newman Library. Only check, or debit from a Hokie Passport account can be accepted for payment. No library debit cards, bank debit cards, or credit cards can be accepted.
We will only accept checks or money orders by mail. If sending mail payments, be sure to include the library account or Hokie Passport number. Please make checks or money orders payable to Treasurer, Virginia Tech and mail to:
P.O. Box 90001
Please note that any charges that have been sent to Accounts Receivable at the Bursar's Office must be paid at the Cashier's Window in the Student Services building.
If an electronic equipment item has been billed to the bursar for non-return and then returned to the library, a processing fee charge of 20% of the cost of the item will be applied to the patron fees. This processing fee is in addition to the overdue fees.
Patrons are blocked from checking out library materials if they exceed the fine limit of $20.00, have a recalled item that is overdue, or if their account is listed as billed or Bursar Billed.
Patrons can appeal fines or any library materials on their account by completing a fine appeal form. Fines cannot be contested once they are 60 days old.
Once an item becomes 30 days overdue, the library assumes the book is lost. At this point, a patron is billed the standard replacement fee of $75.00 and a $20.00 non-refundable processing fee for each item 30 days or more past due. Patrons' privileges are suspended and their library accounts blocked until the book is either returned or paid for. The library reserves the right to charge the actual replacement cost for each book.
Once a book is returned the $95.00 in replacement costs are reduced to the $20.00 non-refundable processing fee.
Bursar Billed status
When materials go 60 days overdue, your library account will be referred to Accounts Receivable at the Bursar's Office in the Student Services Building. They will hold the account for 60-90 days, during which finance charges may be added. After this time, your account will be sent to a collections department where a fee of 1/3 of your billed amount will be added to the total. Any payments of Bursar-referred fines must be paid at Accounts Receivable, NOT at the Library. Please see the Pay by Mail or In Person page on how to make Bursar Billed Payments. Library materials should still be returned to the Newman Services Desk for credit to your account.
Once materials are returned, an adjustment will be sent to Accounts Receivable for the replacement price (provided there is no damage to the book) minus the processing charges. Any remaining charges (such as processing fees) must be paid at Accounts Receivable. Again, the Bursar's office may impose a collection fee of 1/3 of the amount for past due bills.
If you find and return a lost item that you have been charged for, you can receive a refund. Refunds for previously-paid-for materials will only be reimbursed within a six (6) months from the date of payment. The $20.00 processing fee charged by the Bursar's Office cannot be refunded.