Answered By: Robert Sebek Last Updated: Jan 12, 2015 Views: 153
We process requests all day 8:00am-5:00 pm Monday through Friday and usually send requests to lenders minutes after the request is first submitted by patrons. We also check in the material 1 day (rarely 2 days) after it arrives excepting weekends when we are closed.
Upwards of 85% of the time it takes to fill your request results from processing that occurs outside of Virginia Tech. This processing includes the time required for the request to be passed by the OCLC interlibrary loan system through a succession of possible lending libraries that we have identified.
Once a library agrees to provide a loan or photocopy, then that library retrieves the item from its collection, produces a photocopy when necessary, and ships the item. Time in transit to Tech depends on the method chosen for shipping by the lending library. About 91% of the articles are sent to us electronically. VIVA (Virtual Library of Virginia) consortium libraries ship most book loans by express courier services such as FedEx or UPS. Most other libraries ship books by U. S. Postal Service library rate, a much slower, though for them much less expensive, alternative.
If you have an emergency need for a document or book, please ask the interlibrary loan staff for assistance.