Answered By: Mary Lucado
Last Updated: May 28, 2020     Views: 202

Normally, you will see this error message after we have determined that you are no longer affiliated with the university (only currently enrolled students and currently employed faculty and staff can use ILL services). Other reasons include that you have not placed any requests within the past two years, or that you have registered more than once and you are using an old username or password.

Please call the Interlibrary Loan office at 540-231-2322 during regular business hours (Mon-Fri, 8am - 3pm) or email us at if you need assistance.

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