Q. I am trying using an EndNote import filter but many of the fields are blank. What can I do?

You might have an old import filter. Try going to the EndNote page and seeing if there is a more recent one available.

If not, be sure you used a compatible format when you saved or emailed your results. Each of the fields in your output should have a label that can be recognized by the filter (e.g., AU: or AU- or Author:).

For additional help with EndNote at Virginia Tech's University Libraries, contact endnote-support-g@vt.edu. Please included a detailed description of the problem you're experiencing, as well as any screenshots of the error.

EndNote has an extensive user support system, including technical support, a user community, and a knowledgebase. Visit http://endnote.com/support for a variety of support options.