Start at our EndNote page. There you will find information on downloading and installing EndNote. We also offer directions for using EndNote with our major database platforms.
For additional help with EndNote at Newman Library, contact endnote-support-g@vt.edu. Please included a detailed description of the problem you're experiencing, as well as any screenshots of the error.
EndNote has an extensive user support system, including technical support, a user community, and a knowledgebase. Visit http://endnote.com/support for a variety of support options.